OneCall Global’s Wireless Expense Management Resource Center

Upgrade to Next Frontier of Wireless Management With OneCall Global’s User Behavior Profiling Technology

RED BANK, NJ–(Marketwire – November 4, 2010) – OneCall Global, provider of a systems-thinking infrastructure for wireless management, today announced User Behavior Profiling and Management capability as part of its enterprise system.

With analytics driving OneCall Global’s technology, companies can now track individual mobile device usage patterns, spending, and change of habits on the fly. With companies that have 20,000-plus mobile devices in use at any given time, this can translate to millions of dollars in savings. Twenty cents per minute overage costs over thousands of devices adds up quickly.

“We can offer reports that will show the day an employee goes over their allotted minutes and starts costing an employer money,” said Céline Greffard, the President of OneCall Global. “and with our HelpDesk, we can take that data and make a change in that user’s service plan within 24 hours.”

Even though OneCall Global clients see immediate cost savings, and only pay for those savings from money they no longer owe their service provider, cost cutting in itself is not the goal of advanced WEM.

“It is user behavior profiling and cost avoidance that drive down costs on a continuing basis,” said Greffard. “Both factors also maximize efficiency and employee productivity, which in turn directly hit the bottom line.”

OneCall Global’s infrastructural technology, which handles the entire life cycle of wireless expenses, is called a systems-thinking solution because it operates with the big picture in mind. Wireless devices and workforce habits are a constantly changing environment. A WEM vendor needs to be able to take granular, on the fly looks at user behavior and then make policy changes necessary to adapt to that changing environment.

“Wireless device usage is increasingly tied to employee productivity, so it must be thought of as a strategic asset, not just a cost center,” said Greffard. OneCall Global can offer strategic, company-wide policy advice, as well as individual user advice, because it gathers data from user profiling and trending.

About OneCall Manage:

OneCall Global (OCG) provides a SaaS solution that completely automates the management of mobile devices and related expenses to global and domestic businesses. The OCG team enables innovative businesses with 800+ mobile assets a faster ROI than any telecom or wireless expense management solution on the market.

OCG is vastly different than the outsourced number crunching models that require long incubation periods, constant analysis, repetitive maintenance, and the increased possibility of human error. Up and running in under two months, OCG drills deeper into the wireless bill by accessing every data level, from multiple sources, and generating a single report that synthesizes the information. We not only find every detail of unnecessary spending to reduce telecom expenses, but identify best practices to fix problems without losing functionality where it’s needed. The OCG team studies individual behavior, and finds solutions that serve that behavior, in order to maximize productivity. OCG is a woman-owned business. Visit